Utilitrack Privacy Policy

This Privacy Policy outlines the types of personal information we gather when you use Utilitrack services, as well as some of the steps we take to safeguard it.

Utilitrack is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to process your order and to provide you with the best possible service in the future. We do not send unsolicited mail and give you the opportunity to refuse marketing email from us.

Information we need:

For us to process your order, we need to know your name, email address, delivery address and credit/debit card details. We will never collect sensitive information about you without your explicit consent. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at privacy@utilitrack.co.uk.

Information sharing

We do not rent or sell your personally identifying information to other companies or individuals. We may share such information only under the following conditions:
  • We have your consent.
  • We provide such information to trusted partner businesses or persons for the sole purpose of processing personally identifying information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.
  • We conclude that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of Utilitrack, its users or the public.
We may store and process personal information collected on our site in the United Kingdom or any other country in which Utilitrack Limited or its agents maintain facilities.

Updating your information

We provide mechanisms for updating and correcting your personal information. You may edit your personal information online and contact the company if you have queries about the accuracy of any other information that we hold.

If we find inaccuracies in the information that we hold we will delete or correct it promptly.

The only information that we hold is what you tell us about yourself, your orders and your earnings calculations from us. We do not collect private information other than the minimum required for us to acurately manage your account with Utilitrack.

Security of personal information

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services.

When you enter credit card information in relation to a purchase made on the Utilitrack website you will be directed to one of our secure payment gateway providers approved by our bank. In this case, it will be either Wordpay or Protx. The secure servers ensure that all details are encrypted at your browser before they are sent to our Payment Gateway Provider through the Internet.

Utilitrack Limited does not hold credit card information that you submit through the website as this information is sent directly to our bank approved Payment Gateway Provider.

We may use technology to track the patterns of behaviour of visitors to our site.

Cookies

A "cookie" is a small text file containing a string of characters that is sent to your computer when you visit a website. Upon your first visit to Utilitrack website, a cookie is sent to your computer that uniquely identifies your consultant.

Any further information has to be submitted by you. Anything you don't tell us, we don't know. Anything you don't want to tell us, we won't know.

Cookies improve the quality of our service and enables us to better understand how people interact with us. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, many features of the Utilitrack website will not function properly without cookies.

How to Enable your Cookies?

In Netscape:
  1. Select 'Edit' from the top of your browser and then from the resultant list: choose 'Preferences'.
  2. A small box should pop up. Over at the left hand side of this box is a list of categories. One of these is called 'advanced'. Click on this so that it becomes highlighted.
  3. The right hand side of the box should change and at the bottom of the page is a section on cookies. You should check the 'Accept all cookies' option. You can also choose to be asked about each cookie in turn, but I found this to be a real pain as you get asked so many times!
Opera:
  1. Go to "Tools" then "Preferences" and a new window will open.
  2. On the left there will be a list of options. Select "Privacy"
  3. Tick the box that says "Enable Cookies"
  4. "Accept all cookies" should be selected in the "Normal cookies" drop-down list.
  5. Click "Apply" then "OK"
Firefox:
  1. If you go to "Tools" and then "Options" a new window opens.
  2. On the left side click on the "Privacy" option and on the right, click on "Cookies" were you will be given some more options.
  3. Tick the box that says "Allow sites to set cookies" then click "OK".
In Internet Explorer:
  1. Click on "Tools".
  2. Click on "Internet Options" and a new window will open 3. Click on the "Privacy" tab near the top of the window.
  3. Drag the slider so that it is on one of the levels below Medium High (Medium, Low or Accept All Cookies) 5. Save changes by clicking "OK"


Summary

If you feel uncomfortable with cookies, then you can always disable them after you have logged in (or registered). Alternatively there is an option to be prompted every time a website wants to set you a cookie. This allows you to accept or reject each cookie in turn.

Data Protection

The Data Protection Act 1998 requires us, to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased if it is inaccurate, and to claim compensation if they can prove they have suffered damage from an inaccuracy or breach of security. Utilitrack is committed to upholding the eight Data Protection Principles of good information handling practice.

The Data Protection Principles

We fully comply with the Data Protection Principles in relation to the personal data we hold. Broadly they state that personal data shall:

  1. Be obtained and processed fairly and lawfully.
  2. Be processed only for limited purposes which are described in the register entry.
  3. Be adequate, relevant and not excessive in relation to the purpose for which they are held.
  4. Be accurate and, where necessary, kept up to date.
  5. Be held no longer than is necessary for the purpose for which they are held.
  6. Be processed in accordance with the data subjects' rights.
  7. Be surrounded by proper security.
  8. Not be transferred to countries outside the EEA without adequate protection.

For further details about the Data Protection Act, please contact The Information Commissioner:

The Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
England

Information Line:+44 (1625) 545745
Switchboard:+44 (1625) 545700
Website:www.dataprotection.gov.uk

Changes to this Policy

Please note this Privacy Policy will change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. We will at all times comply with the data protection legislations in the United Kingdom.

Any disputes arising from this Privacy Policy shall be settled under English Law.

If you have any additional questions, please feel free to contact us privacy@utilitrack.co.uk