Frequently Asked Questions
Why should I switch my energy suppliers?
The simple answer is to save money. It is often described as 'switching' because on the domestic energy market switching your supplier is commonplace and has become very popular in recent years.
In reality you might not actually switch supplier but you will get a better deal from your existing supplier on a contract arranged and managed by Utilitrack.
Why should I use Utilitrack?
Most "Utility Switching" sites are now offering to handle commercial contracts. But very few if any have the experience of Utilitrack, and their relationships with the energy and telephone suppliers is driven by their domestic supply needs.
Utilitrack works with the wholesale divisions of power companies and mobile provider's. We get the best deals, because we know how to match your needs to the power companies’ supply processes.
We also have Utilitrack, our unique software system for managing the tendering process, and handling your renewals.
Why do you need the Utilitrack software?
Commercial supply contracts are not like domestic supply ones. This is where many of the domestic utility switching companies fall down. Commercial contracts don't conform to the same profiles during the application (tender) process, or the management and renewal processes, and Utilitrack handles this specialised contract management.
If you fail to give notice at the correct time, you can fall into what is known as the rollover trap. In a busy commercial environment it's hard enough managing one supply contract for a single site with one electricity meter, and if you have multiple sites, with dozens or even hundreds of electricity and gas meters, it's almost impossible to keep on top of things.
What is the rollover trap?
If you fail to give notice at the correct time to your energy supplier, they'll move you to their standard rates. These are always more expensive, sometimes they are considerably more expensive, and they'll often be rates you can't get out of for a substantial period of time. Hence the 'trap'.
What makes it even harder is that you'll have different notice periods, falling due on different dates, for different electricity and gas meters. With Utilitrack managing your contracts, you’ll be reminded at the correct time, and offered new deals that are the best available.
Who sends me my bills?
Your bill will come directly from the energy supplier, at the reduced rates arranged through Utilitrack. Utilitrack does not supply your telephones, electricity or gas and therefore does not send you the bills.
Why can't I make a deal directly on my own?
Since deregulation the energy companies have restructured their operations to enable them to compete on the supply of gas and electricity in its raw form. They simply don't have the resources to manage your contracts for you, nor to deal with thousands of enquiries from businesses with literally millions of electricity and gas meters.
You might be offered a deal, if you persist, but they have no obligation to tell you that another energy company is cheaper in your area. So you’d have to ring all the power companies to get all the prices, and then start comparing the contract terms. The chances are by the time you’ve done that, the deals you were offered will have changed.
So what does Utilitrack do?
Utilitrack automatically issues a tender request to companies offering the best energy and telephone deals to suit your usage profile in your area.
We get the answers back very quickly through our automated system which links us straight to the power and telephone companies.
You'll be presented with the deals available, and offered advice on contract terms. It really could not be more simple.
Who pays Utilitrack?
We are in effect a Customer Relationship Management team working with the energy and telecom companies. We make money from the savings that these companies make in running their sales teams and customer care departments. What they save in salaries and overheads is paid to us as a commission on the deals we arrange for them. It's like any other sales force in that respect.
